Please update your Service NSW app for check in and vaccination proof

Your Service NSW app can now show your vaccination proof.

Please update your app and link it to your COVID-19 vaccination digital certificate available through your Medicare Express app. By sharing the digital certificate with your Service NSW app, you can now prove that you're fully vaccinated at the same time that you check-in, without the hassle of switching through apps or producing additional certificates/information.

For us, we've found that this has made the check-in process so much easier and streamlined.

Since 11 October 2021, proof of vaccination has been a condition of entry as we're only allowed to see/serve people in the office with face-to-face appointments if they've been fully vaccinated. For the last week, people have been showing us all forms of vaccination proofs and honestly, it's been a nightmare! Each form of proof shows different information in different formats. However, combining this into one app and sharing the information so that everything is available at a glance has made things so much easier. 

If you update your Service NSW app and you share your COVID-19 vaccination digital certificate, then it will make things so much for us and it will be easier for you too. Thanks for your understanding and cooperation.

Appointments in the office

Face-to-face appointments in the office are necessary for certain notary public services. Generally, this relates to witnessing signatures or verifying identity. For example, if you have a general power of attorney or a special power of attorney that must be attested, then this usually means you must come to our office and you must sign in front of us. When we witness your signature, we can then sign as your witness and then notarise your power of attorney. All of this requires you to be physically present in our office and sign in our presence. Under the current government restrictions, this then means you must be fully vaccinated as well.

Not all notary public services require face-to-face appointments in the office. If you need to have copies of Australian documents attested or certified, you don't need to come to the office in person and you can arrange for your original documents to be mailed to us or dropped off at our office. Most people still make appointments to come to our office with their original documents (as this is generally faster), but if you do this, then you must be fully vaccinated - even for pickup.

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