Can't contact DFAT or VFS?

We're a notay public service. We're not the Department of Foreign Affairs and Trade (DFAT). We're not VFS. We're not the Indian Consulate.

As a notary public service, we can help you attest and notarise your documents, and we can also arrange for the apostille from DFAT. We don't issue the apostille - DFAT is the only authority that can issue the apostille in Australia.

If you can't contact DFAT, or if you can't contact VFS or the Indian Consulate, there's no point in contacting us to complain. We can't help you to contact them and we can only help you by arranging for the apostille from DFAT.

For some reason, we receive many calls from people asking us questions about DFAT or VFS. Sometimes they ask us to provide them with the contact phone number for DFAT or VFS. If you really want to contact DFAT or VFS, then you would have called the wrong number if you called us.

Storing personal information for notary public services

What do we do with your personal information?

With the recent events of hacking and cybersecurity concerns of major companies in Australia, more and more notary public clients have asked us about why, how and where we store their personal information. In this article, we attempt to answer some of these commonly asked questions about your personal information in our care.

Privacy and confidentiality

Our primary obligation is to protect your privacy and keep your information confidential. We only keep information that is necessary for us to:

• Properly identify who you are (ie, copies of your client details and your photo identification)
• Record when you received notary public services from us.
• Verify what notary public services you received from us (including what documents*).
• How much we charged you for the service.

*we do not always retain a full copy of all documents that we have notarised. In most cases, it may only be the first and last page to be able to confirm the document.

We will only provide verification to third-party enquiries (we do not provide copies of our records without your approval) unless required by law.

All information is stored on Google Cloud. Please see our Privacy Statement for more information.

What next?

To obtain a quote on our notary public services for India, please visit https://www.notary-parramatta.com.au/notary-fees/.

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your Indian documents

Acknowledgements

This blog is supported and maintained by Phang Legal. Phang Legal is a leading provider of notary public services in Sydney. With offices conveniently located in Parramatta, Phang Legal supports and services the Indian community across Sydney with readily available and easily accessible notary public services at highly competitive rates.

Frequently asked questions regarding our notary public services can also be found at https://www.notary-parramatta.com.au/faqs/.

Ern Phang
Notary Public

Ern Phang is the solicitor director of Phang Legal and a notary public. Ern regularly writes about his experiences as a notary public, including the kinds of problems and solutions that his clients face when sending documents to India.

IMPORTANT: the information in this article is correct at the time of publication, however, the law constantly changes. This means you should always refer to the most recent articles because we try to update this blog on a regular basis with the most current information.