Be patient
It's a very simple request. Many services like ours have been closed over the Christmas and New Year period. This is really the only time that we take a break (aside from the lockdown/restrictions). Naturally, when we reopen our services are in high demand meaning that we're not able to answer every phone call or make an appointment for everyone immediately, especially as some of our team are still on holiday.
What do we do when we're fully booked?
Everyone can make an appointment. It's quite simple, but there are limited appointments available each and every day. Once those appointments are taken, we are fully booked. If you call us after we are fully booked, we will tell you so. At times, we may be able to "squeeze you in between appointments", especially when some appointments are faster than the allocated time, but it's not something that we can promise and we cannot say how long you might have to wait.
If someone else has an appointment, then they will take priority over you. When there's a chance to see you after an appointment has finished early and before the next appointment arrives, then we'll squeeze you in and see you if we can. It's really quite simple.
Too many times people have demanded an appointment when there are none available, or when we squeeze them in, they demand that we see them before other people who have already made an existing appointment. Isn't that like pushing in or cutting in a line?
At the end of the day, we'll make sure we see all of our clients, whether they have appointments or not, but isn't it fair to those who have made an appointment that we see them first before we see anyone who just decides to walk-in or those we're able to squeeze in?
Be considerate
Aside from patience, it does require consideration. Be considerate to everyone else. Yes, you might have an urgent request, but everyone else has an urgent request too. The reality of this work is most of it is time-sensitive in one way or another, but it doesn't mean that anyone should be favoured over anyone else.
